Your Right to Complain

Magari Automotive’ vision is to create memorable experiences for our customers. Very occasionally however we may fall short of expectation and as such, we have a procedure in place to aid in the successful resolution of a complaint.

Please be assured that your complaint will be treated seriously. We treasure our customers and want to do all we can to support them.

What if I Am Unhappy?

It is important to let your point of contact (e.g. Sales Executive/Service Advisor) know you are unhappy in the first instance and give them the opportunity to put things right.

If they are unable to, you should contact the companies Director, either by letter, email, telephone or making an appointment to see them.

If a successful outcome is not achieved, the next step is to move to the formal process.

How to Make a Formal Complaint

If your complaint relates to matters that have led to an expression of dissatisfaction with our business, our Customer Relations Manager (info@magariautomotive.co.uk), should be contacted with information regarding your complaint, which will be investigated in conjunction with the relevant site.

If a complaint is received, we aim to assess it fairly, consistently and promptly, to determine whether it should be upheld. If your complaint is upheld, you will receive an apology and details of any appropriate remedial action or redress, that we may be taking to put things right.

Referring Your Complaint

Should you still be unhappy, you can ask for your complaint to be considered by an Alternative Dispute Resolution (ADR) provider.

The Financial Ombudsman

The Financial Ombudsman is a certified ADP provider and the UK’s official expert in sorting out problems with financial services.

Contact The Financial Ombudsman

By phone: 0800 023 4567

By email: complaint.info@financial-ombudsman.org.uk

Via a complaint form: https://www.financial-ombudsman.org.uk/consumers/how-to-complain

Website: www.financial-ombudsman.org.uk